Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our policy details below for each item category.

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1. Original Artwork & Fine Art Studies

We take great care in packaging original paintings and works on paper to ensure they arrive safely.

• Returns/Exchanges: Because original artwork is one-of-a-kind, sales on original paintings and paper studies are generally final. However, if you are not completely satisfied with your purchase or if an item arrives damaged, please contact us directly within 7 days of delivery so we can discuss your concerns and work toward a solution.

2. Handmade Jewelry & Apparel

• Returns & Exchanges: Unworn jewelry and unworn clothing items in their original condition may be returned or exchanged within 14 days of delivery.

• Conditions: Items must be returned in their original packaging and show no signs of wear or alteration. Return shipping costs are the responsibility of the buyer unless the item arrived defective or damaged.

3. Curated Vintage Collectibles

• Final Sale: Due to the unique and rare nature of vintage items, all vintage collectible sales (fine china, art glass, and restored home decor) are Final Sale.

• Damaged in Transit: Vintage items are packed with extra protection. If a fragile vintage piece arrives broken or damaged during shipping, please contact us within 48 hours of delivery with clear photos of the damaged item and the outer box so we can process an insurance claim

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Regarding Prints (Fulfilled by Third-Party Print-on-Demand Services)

 

For prints purchased through our website, your order is fulfilled by a third-party print-on-demand service (such as Art Pal). This means the printing, shipping, and direct handling of any returns or issues are managed by them.

Julene Allen Studio is not responsible for issuing refunds or replacements for orders fulfilled by these third parties. Any claims for damaged prints, defects, or incorrect items must be made directly with the print-on-demand provider.

Here's how to proceed if you have an issue with a print order:

1. Contact the Print Provider Directly: If your print arrives damaged, defective, or incorrect, you must contact the third-party print provider (e.g., Art Pal) directly to initiate a refund or replacement request. Their contact information can typically be found on the order confirmation email you received from them or on their website.

2. Follow Their Policy: Each print-on-demand service has its own specific refund and return policy. You will need to familiarize yourself with and follow their instructions, which often include providing photographic evidence of the issue and potentially returning the item.

3. Retain Packaging: Please keep all original packaging and the damaged item until your claim with the third party is resolved, as they may require it.

While we are unable to handle these claims directly, we sincerely hope your experience with the third-party print provider is smooth and satisfactory.